Chloramine is a disinfection agent comprised of chlorine + ammonia used as an alternative to chlorine in some city water treatment facilities. They use chloramines for two big reasons: (1) chloramine is less reactive, so it does not create as many disinfection by-products as chlorine, and (2) chloramine is more persistent, and remains in the treated water through the distribution network all the way to the taps in the homes the treatment facility serves. For customers with chloramine in their water, we offer the EQ-400. The EQ-400 features upgraded catalytic activated carbon media , which has a higher surface point and is able to handle the aggressiveness of the chloramine for a longer period of time than the standard coconut shell carbon used in the standard whole house systems. The EQ-400 is available for purchase by calling the Aquasana Water Specialists at 866-662-6885.
20. Do I need a licensed plumber to install the Rhino or Rhino-WELL? — Yes, Aquasana recommends you have a licensed plumber install the system for you, to ensure that the system is installed properly. Since most licensed plumbers carry insurance to cover any damages caused by an installation error, having a licensed plumber install the system for you will give you the security that the work was done properly and that the installation is backed up by the plumbing company’s insurance plan. Not having the system installed by a licensed plumber will void the warranty of both the Rhino and Rhino-WELL.